| | |
| Misfeed in copier E010 | Paper exit jam | Paper Ejection Jam – Please Clear Paper Path.Paper not reaching the exit sensor jam |
| Misfeed in copier E011 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path. Transfer belt paper-clinging jam |
| Misfeed in copier E013 | Other paper jam | Paper not reaching the transport sensor after a registration jam |
| Misfeed in copier E020 | Paper exit jam | Paper Ejection Jam – Please Clear Paper Path. Paper stopping |
| Misfeed in copier | at the exit sensor jam |
| Misfeed in copier E030 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Power-ON jam |
| misfeed in copier E061 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Incorrect paper size setting for the 1st drawer jam |
| Misfeed in copier E062 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Incorrect paper size setting for the 2nd drawer jam |
| Misfeed in copier E063 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Incorrect paper size setting for the PFP upper drawer jam |
| Error Code | Problem Features | Description |
| Misfeed in copier E064 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Incorrect paper size setting for the PFP lower drawer. |
| Misfeed in copier E065 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Incorrect paper size setting for the bypass tray jam |
| Misfeed in copier E090 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Image data delay jam |
| Misfeed in copier E091 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Motor-ON time- out jam |
| Misfeed in copier E0A0 | Other paper jam | Paper Jam in Printer – Please Clear Paper Path.Image transport ready time-out jam |
| Misfeed in copier E110 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the ADU (paper not reaching the registration sensor) |
| Misfeed in copier E120 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the bypass tray (paper not reaching the bypass feed sensor) |
| Misfeed in copier E130 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the |
| Misfeed in copier | 1st drawer (paper not reaching the 1st drawer feed sensor): |
| Misfeed in copier E140 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the |
| Misfeed in copier | 2nd drawer (paper not reaching the 2nd drawer feed sensor) |
| Error Code | Problem Features | Description |
| Misfeed in copier E150 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the PFP upper drawer (paper |
| Misfeed in copier | not reaching the PFP upper drawer feed sensor) |
| Misfeed in copier E160 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the PFP lower drawer (paper |
| Misfeed in copier | not reaching the PFP lower drawer feed sensor) |
| Misfeed in copier E190 | Paper misfeeding | Paper Insertion Jam – Please Clear Paper Path.Paper |
| Misfeed in copier | misfeeding in the LCF (paper not reaching the LCF feed sensor) |
| Misfeed in copier E200 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the 1st drawer (paper not reaching the registration sensor) |
| Misfeed in copier E210 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the 2nd drawer (paper not reaching the registration sensor) |
| Misfeed in copier E220 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the 2nd drawer (paper not reaching the |
| Misfeed in copier | 1st drawer feed sensor) |
| Paper transport jam | Paper Insertion Jam – Please Clear Paper Path.Paper transport jam in the bypass tray (paper not reaching the registration sensor) |
| Misfeed in copier E300 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP upper drawer (paper not reaching the registration sensor) |
| Error Code | Problem Features | Description |
| Misfeed in copier E310 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP upper drawer (paper not reaching the 1st drawer feed sensor) |
| Misfeed in copier E320 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP upper drawer (paper not reaching the 2nd drawer feed sensor) |
| Misfeed in copier E330 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP lower drawer (paper not reaching the registration sensor) |
| Misfeed in copier E340 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP lower drawer (paper not reaching the 1st drawer feed sensor) |
| Misfeed in copier E350 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP lower drawer (paper not reaching the 2nd drawer feed sensor) |
| Missfeed in copier E360 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the PFP lower drawer (paper not reaching the PFP upper drawer feed sensor) |
| E3C0 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the LCF (paper not reaching the registration sensor) |
| #REF! | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the LCF (paper not reaching the 1st drawer feed sensor) |
| Error Code | Problem Features | Description |
| Misfeed in copier E3E0 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper transport jam in the LCF (paper not reaching the 2nd drawer feed sensor) |
| Misfeed in copier E410 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.Front cover open jam |
| Misfeed in copier E420 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.PFP side cover open jam |
| Misfeed in copier E430 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.ADU open jam |
| Misfeed in copier E440 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.Jam access cover open jam |
| Misfeed in copier E450 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.LCF side cover open jam |
| Misfeed in copier E480 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.Bridge unit front cover open jam |
| Misfeed in copier E490 | Cover open jam | Paper Jam in Printer – Please Clear Paper Path.Job separator cover open jam |
| Misfeed in copier E510 | Paper transport jam (ADU section) | Paper Jam in Automatic Duplexing Unit – Please Clear Paper Path.Paper not reaching the ADU entrance sensor jam |
| E520 | Paper transport jam (ADU section) | Paper Jam in Automatic Duplexing Unit – Please Clear Paper Path.Paper stopping in the ADU jam |
| E550 | Other paper jam | Paper Jam in the engine. Please clear paper pathPaper remaining jam on the transport path |
| #REF! | Other paper jam | Paper Jam in the engine. Please clear paper pathPaper remaining jam on the transport path (when a service call occurs) |
| Error Code | Problem Features | Description |
| Misfeed in copier E552 | Other paper jam | Paper Jam in the engine. Please clear paper pathPaper remaining jam on the transport path (when the cover is closed) |
| Misfeed in copier E712 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Original not reaching the original registration sensor jam |
| Misfeed in copier E714 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Feed signal reception jam |
| Misfeed in copier E721 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Original not reaching the read sensor jam |
| Misfeed in copier E722 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Original not reaching the original exit/ reverse sensor jam (during scanning) |
| Misfeed in copier E724 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path. |
| Misfeed in copier E725 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Original stopping at the read sensor jam |
| E726 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Transport/exit signal reception jam |
| Misfeed in copier E731 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.Original stopping at the original exit/reverse sensor jam |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier E860 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.RADF jam access cover open jam |
| Misfeed in copier E870 | RADF jam | Paper Jam in Automatic Document Feeder – Please Clear Paper Path.RADF open jam |
| Misfeed in copier E910 | Finisher jam (Bridge unit section) | Paper Jam in Printer – Please Clear Paper Path.Paper not reaching the bridge unit transport sensor- |
| Misfeed in copier | 1 jam |
| Misfeed in copier E920 | Finisher jam (Bridge unit section) | Paper Jam in Printer – Please Clear Paper Path.Paper stopping |
| Misfeed in copier | at the bridge unit transport sensor- |
| Misfeed in copier | 1 jam |
| Misfeed in copier E930 | Finisher jam (Bridge unit section) | Paper Jam in Printer – Please Clear Paper Path.Paper not reaching the bridge unit transport sensor- |
| Misfeed in copier | 2 jam |
| Misfeed in copier E940 | Finisher jam (Bridge unit section) | Paper Jam in Printer – Please Clear Paper Path.Paper stopping |
| Misfeed in copier | at the bridge unit transport sensor- |
| Misfeed in copier | 2 jam |
| Misfeed in copier E950 | Job separator jam | Paper Jam in Printer – Please Clear Paper Path.Paper not reaching the job separator transport sensor jam |
| Misfeed in copier E951 | Job separator jam | Paper Jam in Printer – Please Clear Paper Path.Paper stopping at the job separator transport sensor jam |
| Misfeed in copier E9F0 | Finisher jam | Hole Punch Unit Jam in Finisher – Please Clear Hole Punch.[MJ-1042] Paper jam at the hole punch unit |
| | (Puncher unit) | [MJ-6105] Paper jam at the hole punch unit |
| EA10 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] 1st transport motor (M8) fault / 2nd transport motor (M4) fault |
| | [MJ-1110] Paper transport delay non-inserting jam |
| Error Code | Probllem Features | Descrption |
| Missfeed in copier | | |
| Misfeed in copier EA20 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] 1st transport motor (M8) fault / 2nd transport motor (M4) fault |
| Misfeed in copier | [MJ-1110] Paper stopping jam |
| Misfeed in copier EA21 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper size error jam: |
| Misfeed in copier EA22 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-6105] Paper size error jam (paper position sensor) |
| Misfeed in copier EA23 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (transport sensor): |
| Misfeed in copier EA24 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (between the entrance and transport sensors): |
| Misfeed in copier EA25 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper transport jam in the finisher (after the exiting of a stack of paper is completed) |
| Misfeed in copier | [MJ-1110] Paper stopping jam (after the exiting of a stack of the paper is completed) |
| Misfeed in copier EA26 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (stop command request) |
| EA27 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (paper not inserted but detected) |
| EA28 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (paper holder plate operation delay) |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier | | |
| Misfeed in copier EA29 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper stopping jam (stack transport operation delay) |
| Misfeed in copier EA2A | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper transport jam in the finisher (between the entrance path and the middle path sensors) |
| Misfeed in copier EA2B | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper transport jam in the finisher (middle path sensor) |
| Misfeed in copier EA2C | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper transport jam in the finisher (between the entrance path and the sub-path sensors) |
| Misfeed in copier EA2D | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper transport jam in the finisher (sub- path sensor) |
| Misfeed in copier EA2E | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper remaining jam in the transport |
| Misfeed in copier | path of the finisher (sub-path sensor) |
| Misfeed in copier EA31 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper remaining jam in the transport |
| Misfeed in copier | path of the finisher |
| Misfeed in copier | [MJ-1110] Paper remaining jam in the transport path |
| E32 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Paper remaining jam at the paper exit in the finisher |
| | [MJ-1110] Paper remaining jam at the paper exit |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier | | |
| Misfeed in copier EA40 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Finisher cover open jam |
| Misfeed in copier | [MJ-1110] Finisher cover open jam |
| Misfeed in copier EA50 | Finisher jam (Finisher section) | Staple Jam in Finisher – Please Clear Staple.[MJ-1042] Stapling jam [MJ-1110] Stapling jam |
| Misfeed in copier EA60 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Early arrival jam |
| Misfeed in copier | [MJ-1110] Early arrival jam |
| Misfeed in copier EA70 | Finisher jam (Finisher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Stack exit belt home position error |
| Misfeed in copier EA90 | Finisher jam (Saddle Stitch section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Door open jam |
| Misfeed in copier EAA0 | Finisher jam (Saddle Stitch section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper remaining jam in the saddle stitch unit |
| Misfeed in copier EAB0 | Finisher jam (Saddle Stitch section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper transport jam in the saddle stitch unit |
| Misfeed in copier EAB1 | Finisher jam (Saddle Stitch section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Short paper jam in the saddle stitch unit |
| Misfeed in copier EAD0 | Other paper jams | Paper Jam in Printer – Please Clear Paper Path.Print end command time- out jam |
| Misfeed in copier EAE0 | Other paper jams | Paper Jam in Printer – Please Clear Paper Path.Receiving time- out jam |
| E | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Stack exit roller nip home position detection error |
| EAF2 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1042] Stapler unit sliding motor home position detection error |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier | | |
| Misfeed in copier EAFA | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.Catching motor home position detection error (paper jam) |
| Misfeed in copier EAFB | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.Stapler movement error (paper jam) |
| Misfeed in copier EAFC | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.Movable tray height error (paper jam) |
| Misfeed in copier EAFD | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.Movable tray movement error (paper jam) |
| Misfeed in copier EAFE | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.Paper holder cam position error (paper jam) |
| Misfeed in copier EB30 | Other paper jams | Paper Jam in Printer – Please Clear Paper Path.Ready time-out jam |
| Misfeed in copier EB50 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper remaining jam on the transport path |
| Misfeed in copier EB60 | Paper transport jam | Paper Jam in Printer – Please Clear Paper Path.Paper remaining jam on the transport path |
| Misfeed in copier ED10 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-6105] Skew adjustment motor (M1) home position |
| Misfeed in copier | detection error |
| Misfeed in copier ED11 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-6105] Sideways adjustment motor (M2) home position |
| Misfeed in copier | detection error |
| ED13 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Front alignment plate home position error |
| ED14 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Rear alignment plate home position error |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier | | |
| Misfeed in copier ED15 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paddle home position error |
| Misfeed in copier ED16 | Finisher jam | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Buffer tray home position error |
| Misfeed in copier EF10 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Selection of unsupported paper for the saddle stitch unit |
| Misfeed in copier EF11 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Stapling error (front) in the saddle stitch unit |
| Misfeed in copier EF12 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Stapling error (rear) in the saddle stitch unit |
| Misfeed in copier EF13 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper holder home position |
| Misfeed in copier | detection error in the saddle stitch unit |
| Misfeed in copier EF14 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper exit jam in the saddle stitch unit |
| Misfeed in copier EF15 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Side alignment motor home position detection error in the saddle stitch unit |
| E16 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Stacker motor home position detection error in the saddle stitch unit |
| E17 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Folding blade home position detection error in the saddle stitch unit |
| Error Code | Probllem Features | Descrption |
| Misfeed in copier | | |
| Misfeed in copier EF18 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Additional folding roller home position |
| Misfeed in copier | detection error in the saddle stitch unit |
| EF19 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Paper folding jam in the saddle stitch unit |
| EF20 | Finisher jam (Saddle Stitcher section) | Paper Jam in Finisher – Please Clear Paper Path.[MJ-1110] Stacker jam in the saddle stitch unit |
| Error Code | Probllem Features | Descrption |
| Call for Service | | |
| Call for Service C020 | Drive system | Fatal Error – |
| Call for Service | related service call | Please Contact Service Technician.Developer drive |
| Call for Service | | motor abnormality |
| Call for Service C040 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.PFP motor abnormality |
| Call for Service C130 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.1st drawer tray abnormality |
| Call for Service C140 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.2nd drawer tray abnormality |
| Call for Service C150 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.PFP upper drawer tray abnormality |
| Call for Service C160 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.PFP lower drawer tray abnormality |
| Call for Service C180 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.LCF tray-up motor abnormality |
| Call for Service C1A0 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.LCF end fence motor abnormality |
| Call for Service C1B0 | Paper feeding system | Printer Input |
| Call for Service | related service call | Error.LCF transport motor abnormality |
| Call for Service C260 | Scanning system related service call | Fatal Error – Please Contact Service Technician.Peak detection error |
| C262 | Scanning system related service call | Fatal Error – Please Contact Service Technician.Communication error |
| Call for Service C270 | Scanning system related service call | Fatal Error – Please Contact Service Technician.Carriage home position sensor not turned OFF within a specified time |
| Error Code | Probllem Features | Descrption |
| Call for Service | | |
| Call for Service C280 | Scanning system related service call | Fatal Error – Please Contact Service Technician.Carriage home position sensor not turned ON within a specified time |
| Call for Service C290 | Scanning system related service call | Fatal Error – Please Contact Service Technician.Scanner fuse blowout |
| Call for Service C370 | Copy process related | Fatal Error – Please Contact Service Technician.Transfer belt unit abnormality |
| Call for Service | service call |
| Call for Service C380 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-K abnormality (upper limit) |
| Call for Service | service call |
| Call for Service C381 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-K abnormality (lower limit) |
| Call for Service | service call |
| Call for Service C390 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-C abnormality (upper limit) |
| Call for Service | service call |
| Call for Service C391 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-C abnormality (lower limit) |
| Call for Service | service call |
| Call for Service C3A0 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-M abnormality (upper limit) |
| Call for Service | service call |
| Call for Service C3A1 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-M abnormality (lower limit) |
| Call for Service | service call |
| Call for Service C3B0 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-Y abnormality (upper limit) |
| Call for Service | service call |
| Call for Service C3B1 | Copy process related | Fatal Error – Please Contact Service Technician.Auto-toner sensor-Y abnormality (lower limit) |
| Call for Service | service call |
| C3E0 | Copy process related | Fatal Error – Please Contact Service Technician.Developer unit replacement (old-new) detection abnormality |
| Call for Service | service call |
| Error Code | Probllem Features | Descrption |
| Call for Service | | |
| Call for Service C3E1 | Copy process related | Fatal Error – Please Contact Service Technician.Drum/cleaner/ charger unit replacement (old-new) detection abnormality |
| Call for Service | service call |
| Call for Service C411 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Thermistor or heater lamp abnormality at power-ON |
| Call for Service C412 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Thermistor/ heater lamp abnormality at power-ON |
| Call for Service C445 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment (pre- running end temperature abnormality) |
| Call for Service C446 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment (pre- running end temperature abnormality) |
| Call for Service C447 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment (temperature abnormality at ready status) |
| Call for Service C449 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment (temperature abnormality at the ready status) |
| Call for Service C450 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment |
| C451 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment |
| #REF! | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Heater lamp abnormality after abnormality judgment |
| Error Code | Probllem Features | Descrption |
| Call for Service C4F0 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Center thermistor error correction |
| Call for Service C4F1 | Fuser unit related service call | Fatal Error – Please Contact Service Technician.Side thermistor error correction |
| Call for Service C550 | Optional communicatio n related service call | Fatal Error – Please Contact Service Technician.RADF I/F error |
| Call for Service C551 | Optional communicatio n related service call | Fatal Error – Please Contact Service Technician.RADF model detection error |
| Call for Service C560 | Optional communicatio n related service call | Fatal Error – Please Contact Service Technician.Communication error between |
| Call for Service | the engine CPUs |
| Call for Service C580 | Optional communicatio n related service call | Fatal Error – Please Contact Service Technician.Communication error between the LGC board and the finisher |
| Call for Service C5A0 | Circuit related service call | Fatal Error – Please Contact Service Technician.EEPROM not connected (LGC board) |
| Call for Service C5A1 | Circuit related service call | Fatal Error – Please Contact Service Technician.EEPROM data abnormality (LGC board) |
| Call for Service C8E0 | RADF related service call | Automatic Document Feeder Error – Please Contact Service Technician.RADF communication protocol abnormality |
| Call for Service C900 | Circuit related service call | Fatal Error – Please Contact Service Technician.Connection error between the SYS board and the LGC board |
| Call for Service C911 | Circuit related service call | Failed to access to the toner IC chipToner cartridge IC chip access board abnormality |
| C940 | Circuit related service call | Fatal Error – Please Contact Service Technician.Engine-CPU |
| Call for Service | abnormality |
| Error Code | Probllem Features | Descrption |
| Call for Service | | |
| Call for Service C962 | Circuit related service call | Fatal Error – Please Contact Service Technician.LGC board ID |
| Call for Service | abnormality |
| Call for Service C963 | Circuit related service call | [Error] Printer Needs Attention: Call for serviceDetection of the connection between the SYS board and LGC board |
| Call for Service C964 | Circuit related service call | [Error] Printer Needs Attention: Call for serviceLGC board boot process abnormality |
| Call for Service C970 | Process related service call | Fatal Error – Please Contact Service Technician.High-voltage transformer abnormality |
| Call for Service C9E0 | Circuit related service call | Scanner Error – Please Contact Service Technician.Connection error between the scanner CPU and the system CPU |
| Call for Service CA00 | Image control related service call | Fatal Error – Please Contact Service Technician.Color registration abnormality |
| Call for Service CB00 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Finisher not connected |
| Call for Service CB01 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1042] Finisher communication error |
| Call for Service | [MJ-1110] Finisher communication error |
| Call for Service CB10 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Entrance motor abnormality |
| Call for Service CB11 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Buffer tray guide motor abnormality |
| Call for Service CB13 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Finisher exit motor abnormality |
| Call for Service CB14 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Paper holding arm motor abnormality |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service CB15 | Finisher related service call | Fatal Error – Please Contact Service Technician.Catching motor abnormality |
| Call for Service CB30 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1042] Movable tray shift motor abnormality [MJ-1110] Movable tray shift motor abnormality |
| Call for Service CB31 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Movable tray paper-full detection error. |
| Call for Service CB40 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1042] Front alignment plate home position detection error [MJ-1110] Front alignment motor abnormality |
| Call for Service CB50 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1042] Stapler unit home position detection error |
| Call for Service | [MJ-1110] Stapler home position error |
| Call for Service CB51 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1042] Stapler unit sliding home position detection error |
| Call for Service | [MJ-1110] Stapler shift home position error |
| Call for Service CB60 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1110] Stapler shift motor abnormality |
| Call for Service CB80 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1042] Finisher control PC board (FIN) backup RAM error |
| Call for Service | [MJ-1110] Backup RAM data abnormality |
| Call for Service CB81 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Flash ROM abnormality |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service CB82 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Finisher – Main CPU program error |
| Call for Service CB83 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Saddle stitch finisher – Main CPU program error |
| Call for Service CB84 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-6105] Hole punch unit – Main CPU program error |
| Call for Service CB92 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Saddle stitch finisher – RAM abnormality |
| Call for Service CB93 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1110] Saddle stitch finisher – Additional folding motor abnormality |
| Call for Service CB94 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Saddle stitch finisher – Transport motor abnormality |
| Call for Service CB95 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Saddle stitch finisher – Stacker motor abnormality |
| Call for Service CBA0 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Front saddle stapler home position error |
| Call for Service CBB0 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Rear saddle stapler home position error |
| Call for Service CBC0 | Finisher related service call | Fatal Error – Please Contact Service Technician. Saddle stitch alignment motor abnormality |
| Call for Service CBE0 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Saddle stitch finisher folding motor (M17) abnormality |
| Call for Service CC02 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1042] Stack exit roller nip home position detection error |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service CC20 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Saddle stitch communication error |
| Call for Service CC30 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Stack transport motor abnormality |
| Call for Service CC31 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Transport motor abnormality |
| Call for Service CC41 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1110] Paper holder came home position abnormality |
| Call for Service CC51 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1042] Punch unit sliding motor (M12) abnormality |
| Call for Service | [MJ-6105] Sideways adjustment motor (M2) abnormality |
| Call for Service CC52 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-6105] Skew adjustment motor (M1) abnormality |
| Call for Service CC54 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1042] Paper detection |
| Call for Service | sensors abnormality (S24 and S25) |
| Call for Service CC60 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1042] Punch motor (M11) abnormality |
| Call for Service CC61 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-1042] Punch motor (M11) abnormality |
| Call for Service | [MJ-6105] Punch motor (M3) home position |
| Call for Service | detection error |
| Call for Service CC71 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-6105] Punch ROM checksum error |
| Call for Service CC72 | Finisher related service call | Fatal Error – Please Contact Service Technician. [MJ-6105] Punch RAM read/write error |
| Call for Service Error code | Classification | Message Contents |
| Call for Service | | |
| Call for Service CC80 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1042] Front alignment motor (M2) abnormality [MJ-1110] Rear alignment motor abnormality |
| Call for Service CC93 | Finisher related service call | Fatal Error – Please Contact Service Technician.Knurled roller shift solenoid abnormality [MJ- |
| Call for Service | 1042] |
| Call for Service CC94 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-1042] Fan motor abnormality |
| Call for Service CD40 | Copy process related | Fatal Error – Please Contact Service Technician.Waste toner box full error |
| Call for Service | service call |
| Call for Service CDE0 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1110] Paddle motor abnormality |
| Call for Service CE00 | Finisher related service call | Fatal Error – Please Contact Service Technician.[MJ-6105] Communication error between the finisher and the punch unit |
| Call for Service CE10 | Image control related service call | Fatal Error – Please Contact Service Technician.Image quality sensor abnormality (OFF level) |
| Call for Service CE20 | Image control related service call | Fatal Error – Please Contact Service Technician.Image quality sensor abnormality (no pattern level) |
| Call for Service CE40 | Image control related service call | Fatal Error – Please Contact Service Technician.Image quality control test pattern abnormality |
| Call for Service CE41 | Image control related service call | Fatal Error – Please Contact Service Technician.Image quality TRC control test pattern abnormality |
| Call for Service CE50 | Image control related service call | Fatal Error – Please Contact Service Technician.Temperature/ humidity sensor abnormality |
| Call for Service CE70 | Image control related service call | Fatal Error – Please Contact Service Technician.Drum drive switching abnormality |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service CE80 | LED printer head related service call | Fatal Error – Please Contact Service Technician.LED printer head communication error |
| Call for Service CE81 | LED printer head related service call | Fatal Error – Please Contact Service Technician.Interface initialization error between the LED printer head and the LGC board |
| Call for Service CE90 | Image control related service call | Fatal Error – Please Contact Service Technician.Drum thermistor |
| Call for Service | 1 abnormality |
| Call for Service CF10 | Finisher related service call | Printer Output |
| Call for Service | Error.[MJ-1110] Communication module writing failure |
| Call for Service F070 | Communicati on related service call | Fatal Error – Please Contact Service Technician.Communication error between the system-CPU and the engine- CPU |
| Call for Service F071 | Communicati on related service call | Communication initialization error between the system-CPU and the engine-CPU |
| Call for Service F074 | Communicati on related service call | Fatal Error – Please Contact Service Technician.Communication error between the system-CPU and the engine- CPU |
| Call for Service F090 | Circuit related service call | Fatal Error – Please Contact Service Technician.EEPROM abnormality on the SYS board |
| Call for Service F100_ | Other service call | Fatal Error – Please Contact Service Technician.HDD format error |
| Call for Service 0 |
| Call for Service F100_ | Other service call | Fatal Error – Please Contact Service Technician.HDD format error |
| Call for Service 1 |
| Call for Service F100_ | Other service call | Fatal Error – Please Contact Service Technician.HDD format error |
| Call for Service 2 |
| Call for Service F100_ | Other service call | Fatal Error – Please Contact Service Technician.HDD format error |
| Call for Service 3 |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.HDD connection error |
| Call for Service 0 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Root partition mount error (HDD formatting failure) |
| Call for Service 1 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error |
| Call for Service 2 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 3 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 4 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 5 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 6 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 7 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 8 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 9 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 10 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Partition mount error: |
| Call for Service 12 |
| Call for Service F101_ | Other service call | Fatal Error – Please Contact Service Technician.Error due to damage to file |
| Call for Service 13 |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service F102 | Other service call | Fatal Error – Please Contact Service Technician.HDD start error |
| Call for Service F103 | Other service call | Fatal Error – Please Contact Service Technician.HDD transfer time-out |
| Call for Service F104 | Other service call | Fatal Error – Please Contact Service Technician.HDD data error |
| Call for Service F105 | Other service call | Fatal Error – Please Contact Service Technician.HDD other error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 0 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 1 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 2 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 3 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 4 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 5 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 6 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 7 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 8 | error |
| Call for Service F106_ | Other service call | Secure HDD |
| Call for Service 10 | error |
| Call for Service F106_ UNDE F | Other service call | Secure HDD |
| Call for Service | error |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 0 |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 1 |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 2 |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 3 |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 4 |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 5 |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service F109_ | Other service call | Key consistency error |
| Call for Service 6 |
| Call for Service F110 | Communicati on related service call | Fatal Error – Please Contact Service Technician.Communication error between the system-CPU |
| Call for Service | and the scanner- CPU |
| Call for Service F111 | Communicati on related service call | Fatal Error – Please Contact Service Technician.Scanner response abnormality |
| Call for Service F11A | Time-out error | Fatal Error – Please Contact Service Technician.Communication error between the SYS board and the CCD board |
| Call for Service F120 | Other service call | Fatal Error – Please Contact Service Technician.Database abnormality |
| Call for Service F121 | Other service call | User Management DB corrupted. Database abnormality (user information management database error) |
| Call for Service F122 | Other service call | User Management DB corrupted. Database abnormality (message/job log management database error) |
| Call for Service F124 | Other service call | Database does not work normally. |
| Call for Service F130 | Other service call | Invalid MAC address |
| Call for Service F131 | Other service call | Fatal Error – Please Contact Service Technician. Filtering setting file damage error |
| Call for Service F140 | Other service call | Fatal Error – Please Contact Service Technician. SIC format error |
| Call for Service F200 | Fatal Error – Please Contact Service Technician. The Data Overwrite option (GP-1070) is disabled | Fatal Error – Please Contact Service Technician. Data Overwrite option (GP-1070) is disabled |
| Call for Service F350 | Circuit-related service call | Fatal Error – Please Contact Service Technician.SYS board abnormality |
| Call for Service Error code | Classification | MessageContents |
| Call for Service | | |
| Call for Service F400 | Circuit related service call | Fatal Error – Please Contact Service Technician.SYS cooling fan abnormality |
| Call for Service F510 | Other service call | Application start error |
| Call for Service F520 | Other service call | Operating system start error |
| Call for Service F521 | Other service call | Integrity check error |
| Call for Service F550 | Other service call | Fatal Error – Please Contact Service Technician.Encryption partition error |
| Call for Service F600 | Other service call | Fatal Error – Please Contact Service Technician.Software update error |
| Call for Service F700 | Other service call | Fatal Error – Please Contact Service Technician.Overwrite error |
| Call for Service F800 | Other service call | Fatal Error – Please Contact Service Technician.Date error |
| Call for Service F900 | Other service call | Machine information consistency error |
| Call for Service F902_ | Other service call | System firmware |
| Call for Service 1 | / system software model information consistency error |
| Call for Service F902_ | Other service call | A model- unmatched SYS board is installed or the SRAM is cleared. |
| Call for Service 2 |
| Call for Service F902_ | Other service call | SRAM abnormality on the SYS board |
| Call for Service 3 |
| F902_ | Other service call | SYS board model information |
| 4 | consistency error |
